ORDER RELATED

All your current and past orders can be viewed under ‘My Account > My Order’. Click the ‘View’ button to view the current status

In case of a failed delivery, please reach out to us at info@thenailshop.in or call us on +91 88770 77057

If the order has not been shipped, please reach out to us at info@thenailshop.in or call us on +91 88770 77057

If the order has not been shipped, shipping charges will be refunded.

Within 48 hours if the product(s) have not been shipped.

We do not accept returns if product is damaged, defective products that are covered under seller/manufacturer warranty

returned is attempted without 

original packaging

price tags and labels

freebies and accessories if any

tempering of the serial number

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement.

Note: in replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Once the return is approved by The Nail Shop, the refund would be processed within 7 working days as follows:

ACCOUNT RELATED

Login to the account and go to my account and update. if an order has been placed-you had to mail us your new contact details (mobile & address) on info@thenailshop.in with order id.

PAYMENTS RELATED

You can opt to pay from Net Banking, Debit and Credit cards.

We use the payment gateway of cc avenue, its India’s leading payment gateway used by many brands for over a decade

The promo code can be entered in the cart during the checkout process. you will see a box in the cart where promo code can be entered.

SHOPPING RELATED

If you sign up with us you get access to features like:

track your present and past orders

receive notifications once your favourite products are back in stock

you don’t need to enter your contact information more than once. it gets saved for future deliveries

You can go to ‘My Account > My Orders’ and check the status. You will also receive an email & sms notifications once your order is confirmed, shipped & delivered.

Yes, you may price and availability of products may vary at the time of purchase. The product may also get expired by the time you want to buy it.

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.

Once they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.

Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

If your order is below Rs. 500/-, then there will be a delivery charge. this charge is to cover logistics and make sure the order is delivered in the safest possible way.

In the top header of the webpage, there is a tab to track your order. Click in there & see the list of your order/shipment.

Orders are dispatched within 24 hours from the time you have placed the order. Orders are generally delivered within 7 days; however, it may also depend on the geographical limitations of a particular location.

Standard Shipping charges is applicable for orders less than Rs. 500/-. all orders above Rs. 500/- are eligible for free shipping.

SAFETY CONCERNS

We regularly sanitize our warehouse for maximum safety.

We recommend online payment for safety reasons.