Terms And Conditions
Dear Valued Customers, Please read through the terms and conditions below before placing your order to ensure that you understand our policies.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
This guarantee does not confer any rights other than those expressly set out above. Nothing in the guarantee excludes, restricts or otherwise affects your statutory rights. For any further questions, feel free to contact us.
- The Nail Shop reserves the right to change this website and these terms and conditions at any time. This information can be changed at any time without notice.
- You may not post, distribute, or reproduce in any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.
- We are not giving any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on The Nail Shop website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website meet your specific requirements.
- You understand that thenailshop.in has the right at all times to disclose any information as necessary to satisfy any law, regulation or valid governmental request. In addition, we can disclose any information about you to law enforcement or other government officials.
- thenailshop.in can send promotional communication on your email or by SMS on the given customer details. If the customer wishes to opt out of the same, kindly send an email to [email protected] or click on the unsubscribe link of the mailer received.
- We are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Sites.
- It is possible that other users including hackers may post or transmit offensive or obscene materials on the Sites and that you may be involuntarily exposed to such offensive and obscene materials. Please take care when you select the type of information that you publicly disclose or share with others on the Sites.
- The Nail Shop website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- The Nail Shop website may contain links to other websites or you may be linked through other websites. The Linked websites are for your convenience only and you access that website at your own risk. We are not responsible for the content of the Linked websites, whether or not thenailshop.in is AFFILIATED with sponsors of the sites.
- All trademarks reproduced in our website which is not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorized use of our website may give rise to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to our website from another website or document without The Nail Shop’s prior written consent.
- Accessing, browsing or otherwise using The Nails Shop website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
- You will be getting order related SMS and by clicking on “I Agree”, you abide that you are fine to receive the SMS from thenailshop.in
- Please send any questions or comments including all inquiries regarding our website at [email protected]
Cancellations/returns and refunds:
The Nail Shop hopes that you will never cancel or return a product but for some reason, if you have to then this policy will help guide you on the steps for a quick resolution.
- If your order has not been shipped yet: any order which has not been shipped can be canceled. the amount paid by you (for prepaid orders) will be refunded to you within 7 to 10 working days as per banking practices and the method of payment.
- If your order was damaged when received: we take utmost care while packaging to ensure that the product reaches you without any defects. however, due to situations beyond our control, the items delivered may get damaged in transit. we request you to let us know about the damage of the product within 24 hours of delivery along with a photograph of the packaging and product as received. if you notify The Nail Shop of the defect or damage within 24 hours of delivery you can choose either a replacement of the same product or cancel the order. any complaints of defects or damages received by beyond 24 hours may be decided by The Nail Shop
- Incorrect items received – we are proud of our robust processes, but due to some error if you have received a wrong item then we will get the wrong item picked up and dispatch the correct item on top priority
any other reason for cancellation or return would be handled on a case-to-case basis.
Mode and manner:
We offer our customers an ’Easy return policy, wherein you can raise a return/exchange request of a product within 2 days of its delivery. we also accept partial returns wherein you can raise a return request for one or all products in your order.
a) step 1: contact our customer support team via email ([email protected]) within 2 business days of receiving the order.
b) step 2: provide us with your order id details and your request to return/replace/refund your order. kindly email an image of the product and the invoice for our reference.
c) step 3: we will pick up the products within 2-4 business days. we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Please note: if your product was accompanied by a free gift, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
A return can be created at the item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. however, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
All requests for returns/replacements/refunds will be processed only after the products have been received and verified by The Nail Shop at our warehouse
(1) For payments made through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 to 5 working days of us receiving the products back. it may take 5 to 7 additional business days for the amount to reflect in your account.
(2) For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. this process will be completed within 2 to 4 working days of us receiving the products back and your bank details on email. it will take an additional 5 to 7 business days for the amount to reflect in your account.
Returns will not be accepted under the following conditions:
(3) If the product is damaged due to misuse/overuse.
(4) If the product is returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if the original packaging is damaged
(5) Ihe serial number is tampered with.
(6) Defective products that are not covered under seller/manufacturer’s warranty
(7) If the product is used or altered
(8) If the request is initiated after 5 business days of order delivery
(9) If the product is a free product provided by the brand
(10) Personal care appliances cannot be returned due to hygiene issues
(11) Please note: for certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. information regarding this is visible on the promotion banner. for any clarification, please feel free to contact our customer care.